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We United Urban and MRA operate our real estate investment and asset management business with the support of multiple stakeholders. With setting our Sustainability Policy and Basic Supply Chain Sustainability Policy as a center, we aim to realize a sustainable, diverse and inclusive society through dialogue, consultation and cooperation with our stakeholders.
For a society with sustainability, we United Urban and MRA understand that not only to accelerate our ESG initiatives but also to proceed them with our partner companies in our entire supply chain are important and formulated the Basic Supply Chain Sustainability Policy.
United Urban and MRA post the policy on our website and notify it to our partner companies in writing. By informing them about our initiatives, we aim for a mutual understanding.
Moreover, MRA received a letter of agreement on adherence to the policy from our property managers of each property of United Urban.
One of the materiality that United Urban works on is “Tenant and Property Manager Engagement”. For an action target to address the materiality, we strive to incorporate green lease clauses in 100% of contracts with tenants (Note) by 2030.
United Urban's Green Lease Articles were introduced as an example for green lease initiatives in the Green Lease Guide published by the Ministry of Land, Infrastructure, Transport and Tourism with the aim of popularizing green leases.
United Urban covered the cost to change the lighting in an exclusive section of Pacific Marks Yokohama East and Pacific Marks Shin-Yokohama to LED lighting, which consumes 38% less electricity. The benefits of the reduction in electricity costs is being shared with tenants through increased contracted rents.
UUR has been managing our properties with an aim to improve our tenants' satisfaction level.
We commissioned an external survey company to conduct a tenant satisfaction survey for all assets.
United Urban renovated a rest room, which also serves as a employee cafeteria and break room of RHIGA Royal Hotel Kokura (tenant), to create a comfortable work environment.
As we discussed interior fixtures, layout, specifications, etc. with the tenant, the renovation was well received by the employees. Also, the tenant highly values it as they believe it will promote stability of their human capital going forward.
As part of efforts to improve the workplace environment for employees at Loisir Hotel Naha, we carried out a large-scale renovation of the central kitchen in November 2024, aiming to create a safe and hygienic working environment and enhance overall hygiene management standards.
As a result of this initiative, the hotel obtained certification under the Food Safety Management Standard “JFS Standard (HACCP)” in March 2025, becoming the first hotel in Okinawa Prefecture to receive this certification.
Building on this achievement, the hotel has also implemented a “Kids Handwashing Program” at nursery schools in Naha City, contributing to hygiene education and public health awareness within the local community.
United Urban intends to deepen engagement with property managers, important partner companies of United Urban, to accelerate practical initiatives on ESG issues.
A contract including ESG-related clauses shall be deemed as the new standard contract. United Urban strives to have a dialogue with the existing property managers to switch contracts to those including ESG-related clauses upon the renewal of contracts.
ESG factors are added to the evaluation items in the annual evaluation process to all property managers (started in 2022) and United Urban promotes the resolution of ESG issues together with property managers.
At MRA, employees from the Sustainability Strategy Office attended internal sustainability training programs organized by by Marubeni Group property management company and gave lectures on "Sustainability Responses Required for Property Management Companies."
At UUR, they believe that by having AM (Asset Management) companies and PM (Property Management) companies work together cohesively in the sustainability field, they can consistently achieve energy efficiency and stabilize revenue through improved tenant satisfaction from acquisition to daily operations and improvements. This is considered essential for meeting investor expectations and maximizing the long-term value of owned assets.
United Urban expresses gratitude for the contribution to daily management to property managers that demonstrate appropriate performance in the annual evaluation so that United Urban and property managers can tackle ESG issues by cooperating with each other over the medium- to long-term.
| Institutional investors | Japan | Overseas |
|---|---|---|
| 2019 | 144 | 67 |
| 2020 | 140 | 58 |
| 2021 | 121 | 70 |
| 2022 | 121 | 59 |
| 2023 | 133 | 58 |
| 2024 | 126 | 65 |
| 2025 | 103 | 82 |
| Individual investors | No. of seminars United Urban joined |
|---|---|
| 2019 | 11 |
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
United Urban decided to roll out a wall decoration at Tenjin Luce, through a collaboration with a local university in Fukuoka. While this initiative created a new motivation to stop by the property, the university students have a unique opportunity to present their achievements of research (the wall designs are to be renewed periodically). This initiative not only contributes to the property’s performance, but also takes part in a service to society and a creation of the life of the community.
